Terms & Conditions | Havaianas Australia


The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to www.havaianasaustralia.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by www.havaianasaustralia.com.au
www.havaianasaustralia.com.au reserves the right to make changes to this site and these terms and conditions at any time.
By ordering on HavaianasAustralia.com.au you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at help@havaianasaustralia.com.au and we will remove you from marketing communications.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. www.havaianasaustralia.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. www.havaianasaustralia.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. 


www.havaianasaustralia.com.au is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.


The delivery times provided by HavaianasAustralia.com.au are estimates only. www.havaianasaustralia.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address www.havaianasaustralia.com.au cannot be held responsible for incorrectly entered delivery addresses.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 30 days of receiving the goods should there be a fault.
Please note that all Havaianas are in Brazilian sizing.

Change of Address

www.havaianasaustralia.com.au cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately. 
We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.


All products on www.havaianasaustralia.com.au have a 6 month replacement warranty with proof of purchase. 

Returns & Exchanges

All eligible returns must be in as new condition with tags attached unless faulty. No refunds offered, however we will happily exchange eligible items within 30 days provided the item and its packaging is in its original condition with the original tags attached.  
Faulty goods will be dealt with as per the manufacturer's warranty.
Special return offers apply to individuals only.
We recommend sending returns via registered post as we do not accept responsibility for lost items.

Order Cancellations

www.havaianasaustralia.com.au does not accept order cancellations, please contact help@havaianasaustralia.com.au for any cancellation queries.

Gift Cards

Havaianas Australia Print and Email Gift Cards are sold subject to the following terms and conditions:
Gift Cards are valid for 12 months from date of purchase and must be redeemed by date shown on card. Any balance not used by the expiry date will be forfeited.
Gift Cards are for use online at www.havaianasaustralia.com.au and cannot be redeemed in stores.
Gift Cards may not be reloaded, returned or redeemed for cash.
Only one Gift Card may be applied per order.
If your order total is less than the value of the Gift Card, the balance will remain against the gift card to be redeemed against subsequent orders until the expiry date. You may check your Gift Card balance and expiry date online via our Gift Card Balance Checker on the Gift card page.
If your order exceeds the value of the Gift Card you must make up the remaining balance with another payment method (PayPal or Credit Card).
Print and email Gift Cards will be e-mailed to the nominated email address once the full order has been processed and payment has been taken. An order confirmation email will be sent to the sender as confirmation of dispatch.
Havaianas Australia is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
Havaianas Australia is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
Havaianas Australia reserves the right to cancel a Gift Card if circumstances deem this necessary.
Promotion codes cannot be applied to the purchase of Gift Cards. 
Orders containing only Gift Cards are not eligible for any Gift with Purchase promotion.
Freight charges are applicable on any products purchased with a Havaianas Australia Gift Card. Gift Card Credit can be used to cover freight charges.
We reserve the right to change any terms contained in these Terms & Conditions at any time. Changes to Terms & Conditions will be available on the Havaianas Australia website. 

Privacy and Storage of your personal information

It is necessary for www.havaianasaustralia.com.au to capture information about you in order to provide the services offered through this website. The use of the information and your rights in respect of it is set out in the Privacy Statement on this Website. 

Copyright and Trademark Notice

Material on this site is all the copyright of the Owner or the Service Provider and the copying or use of this information is not permitted unless prior written permission is received from the site owner.